Refund Policy

Last Updated: 21 Dec 2023

RockYourShop Software Refund Policy

PLEASE READ THIS SOFTWARE LICENSE AGREEMENT (“LICENSE”) CAREFULLY BEFORE USING RockYourShop SOFTWARE. BY USING RockYourShop , YOU ARE AGREEING TO BE BOUND BY THE TERMS OF THIS LICENSE. IF YOU DO NOT AGREE TO THE TERMS OF THIS LICENSE, DO NOT PURCHASE THE SOFTWARE.

Welcome to RockYourShop! We specialize in providing Software as a Service (SaaS) solutions designed to enhance traffic for online stores. Our commitment is to offer you effective tools to grow your business. This Refund Policy governs the circumstances under which refunds can be provided to our customers.

Overview

At RockYourShop, we provide our customers with a FREE demo plan, allowing up to 20-40 unique visitors to ensure our services meet your needs before making a purchase. We encourage our customers to fully utilize these opportunities to evaluate our services.

Refund Eligibility

Due to our business model as resellers and the upfront costs associated with the traffic we provide (payouts we make for webmasters in our network), we do not offer refunds once a purchase has been made beyond the demo. This policy is in place because:

  1. We incur immediate costs to deliver the promised traffic to your online store.
  2. Our services involve real-time consumption of resources which, once utilized, cannot be reclaimed or reused.

Cancelation process

We provide a self-served cancelation process. You can cancel your plan at any time without any additional fees and questions by clicking"Cancel" button on your current plan at billing page in your customer panel. In case of late cancelation (within 72 hours from last billing cycle), we'll refund 90% of the last payment.

Exceptional Circumstances

All purchases made after the completion of the demo are final. However, we understand that exceptional circumstances may occur. Under these rare conditions, the decision to provide a refund will be at the sole discretion of RockYourShop:

  • If you believe your situation warrants an exception, please contact us within 24 hours of your purchase. Provide a detailed explanation of your case along with any evidence to support your refund request.
  • Our team will review your request and communicate our decision within a reasonable timeframe. The review process may include verification of the services rendered and assessment of the unique circumstances presented in your request.

Contact Information

For refund requests or any questions regarding this Refund Policy, please contact us at: support@rockyourshop.io

Policy Updates

This Refund Policy is subject to change at any time, without prior notice. We recommend reviewing this policy periodically to stay informed of any updates. Your continued use of our services after any changes signifies your acceptance of our updated policy.

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy. You agree that the demo periods provided are sufficient to test our services before making a purchase and that you accept the terms of this no-refund policy upon making a payment.

Thank you for choosing RockYourShop to support your online store's growth. We look forward to contributing to your success.